COVID-19: Current information about the winter season 2020/21
Skiing is an outdoor sport and it has been proved that it is very beneficial for your health. You are outdoors in the fresh mountain air, you are stocking up on vitamin D and you are moving a lot. And that is not only good physically, but after the restrictions over the last few months, a stay in the mountains is also good for your mental health. So therefore we are looking forward to seeing you this winter!
Ski operation in winter 2020/21
From the current perspective, there is nothing to prevent largely unrestricted ski operation in the winter of 2020/21. We will take all necessary measures to ensure that our guests can experience our ski area in the greatest possible safety.
Corona safety measures for the ski operation in Ski amadé
Where do I have to wear a face mask?
On the ski bus, and in the lift ticket office and lift facility areas, as well as on all lifts (gondolas, chairlifts..) a face mask must be worn until this rule is revoked.
Will I receive a face mask in the ski resort?
A face mask suitable for winter sports will be issued once with each ticket purchase.
Do I have to wear a face mask on the slopes?
On the slopes a face mask is not absolutely necessary.
Will the cable car and lifts be aired during the ride?
All lifts (gondolas, chairlifts,…) will be aired as best as possible during the ride.
Will the lift passes be reimbursed in the case of a Corona lockdown?
Ski amadé lift passes will be reimbursed (depending upon usage) in the case of a Corona lockdown.
How will guests be informed about the Corona safety regulations on-site?
Guests will be made aware of the current Corona safety regulations by means of signs and loudspeaker announcements on site.
Will the cable car and lifts be disinfected?
All lift facilities (cable cars, chairlifts,…) will be regularly disinfected.
Which corona regulations apply to all cable cars?
All cable cars are public forms of transport and are subject to the same regulations.
How will the employees of the lift companies be trained/instructedt over Corona safety measures?
The employees of the cable car companies are trained or instructed in Corona safety measures according to uniform guidelines and regulations.
Is there a person responsible for Corona measures at every lift company?
The cable car companies each have one employee who is responsible for planning and implementing measures against Corona.
You have the following possibility to order your lift pass contactless online
Please make use of this at www.skiamade.com/ticket
- Top up a pre-existing lift pass
Top up an existing lift pass (keycard) online at the ticket shop using the 16-digit data carrier number on the back.
- Pick up function
Order your lift pass at the online ticket shop and select the pick up option. Use the QR code to pick up the ticket at the ticket machine (or at the cash desk).
- Friends Card
Register to become part of the new my Ski amadé Friends Club and receive, besides many other benefits on holiday packages or partner company offers, a personal Friends Card, which can be used as a lift pass and can always be topped up contactless.
- Have your lift pass sent by post
If you order your lift pass at the online ticket shop, then you will automatically receive it through the post to your address.
Ski huts and restaurants
Appropriate reproduction of the Covid-19 version of the relaxation regulation
What measures are taken in the mountain hut restaurants in order to protect the guests?
- No face masks are required at the tables themselves. In all restaurants, the legally prescribed table distances are observed or appropriate separating devices (e.g. glass pane) are installed.
- The operators of the restaurants will ensure that food and drinks are not consumed in the immediate vicinity of the serving point.
What do I have to observe when entering or leaving the table in the ski hut?
When entering the ski hut and going to the table and also when leaving the table, a minimum distance of one metre must be maintained from all other people who do not live in the same household or who do not belong to the visitor group.
Is self-service possible in the ski huts?
Self-service is permitted provided that the risk of infection can be minimised by taking special hygienic precautions.
Hotel industry and accommodation
Appropriate reproduction of the Covid-19 version of the relaxation regulation
As a guast of an accommondation facility (e.g. a hotel), what do I have to be aware of?
- Maintaining a minimum distance of 1 metre to all people who do not live in one household or do not belong to my group of guests.
- The minimum distance does not apply if the risk of infection can be minimised by suitable protective measures by spatial separation (Plexiglas panels, etc.).
- Compliance with the minimum distance also applies to fitness and wellness areas. Please refer to the information provided by the respective accommodation establishments.
What must be observed in the catering facilities of the accommondation establishments (e.g. hotel restaurant, breakfast room, etc.)?
- No face mask is required at the tables themselves. In all restaurants, the legally prescribed table distances are to be observed or appropriate separating devices (e.g. glass pane) are to be installed.
- When entering the premises up to the table and also when leaving the table, a minimum distance of 1 metre must be maintained from all other people who do not live in the same household or who do not belong to the visitor group.
- Self-service is permitted provided that the risk of infection can be minimised by taking special hygienic precautions.
- Food and beverages may not be consumed in the immediate vicinity of where the food is given out.
Is it possible to spend the night in dormitory/ shared dormitory?
Yes, if a distance of at least 1.5 metres is maintained to people not living in a common household or if the risk of infection can be minimised by suitable protective measures by spatial separation.
Please inform yourself about the current protective measures in your booked accommodation before you arrive!
Ski School Information
Appropriate reproduction of the policy paper "Health Protection and Winter Tourism" – Concept of the Austrian Ski School Association
Which basic measures are to be adhered to?
Upon entering public places people are required to keep at least one metre apart if they do not live in the same household, from other groups and between parents and other parents. In the front office area of the ski schools, suitable room separation will be implemented, (e.g. Plexiglass).
What must ski instructors and ski school pupils be aware of if the minimum distance has to be reduced out of necessity?
A face mask must be worn if the minimum distance of one metre cannot be upheld, e.g. for absolutely necessary assistance during snow sports lessons or for assistance after falls (to get up etc.).
Do I have to register on-site?
Registration of the ski school guests in accordance with the data protection regulations is required.
Do I have to book my snow sport course online in advance?
If possible, courses should be booked online. Please inform yourself on your chosen ski schools’ website or via telephone with regards to the respective use.
How will the size of ski school groups be regulated?
In order to make the social distancing rule (1 metre distance) simpler, manageable groups will be selected and this from the very start. Groups should then be kept as they are as best as possible.
How will a coming togehter of many groups be prevented?
The meeting places will be chosen to be as spacious as possible. Course schedules will be planned as far as possible in advance to avoid large group gatherings.
Which measures need to be observed when it comes to the use of cable cars?
When using cable cars, the regulations of the cable cars must be observed. Please observe the signs and loudspeaker announcements on site.
How will the employees of the ski school be informed about Corona measures?
Employees of the ski schools are trained and instructed in Corona safety measures according to uniform guidelines and regulations.
Which hygienic measures will be implemented in the ski schools and in their facilities?
Ski schools and other related rooms, such as warming-up rooms, kindergartens and restaurants, as well as teaching aids and tools, toys etc. will be disinfected more times a day, depending upon usage.
Are there any speacial for the children's adventure world?
At the children’s adventure world, toddlers are taught – this means keeping the social distance is not possible. Therefore, the snow sports instructors will wear a face mask, which is suitable for snow sports in order to be able to implement safety measures as quickly as possible.
Are the ski instructors tested for Corona?
Snow sports instructors who arrive from abroad must present a negative SARS-COV2 test to the ski school owner upon arrival. Regular SARS-COV2 testing of snow sport instructors and staff who have contact with ski school guests is planned.
All information and detailed recommendations for action can be found here >>
What to do if I feel sick?
If you, your fellow travellers or children feel ill, please stay in your room, do not go skiing, do not come to gastronomic facilities or to snow sports lessons. Please inform your host immediately about your symptoms.
If you, fellow travellers or children suffer from corona symptoms (fever, dry cough, aching limbs, sore throat, shortness of breath or loss of sense of taste or smell), please call the Health Hotline 1450 for further clarification of the symptoms.
This page is constantly updated and expanded. Last updated September 14th 2020.
The current legal regulations apply. All information is subject to change.